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Set Your New Hires Up For Success
In the search for talent, first impressions matter As organizations compete for talent, the onboarding experience can have a significant bearing on someone’s decision to join an organization and stay...
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Balancing Efficiency with Empathy: 5 Ways to Harmonize and Humanize AI in HR
While artificial intelligence (AI) can enhance efficiency, it is crucial to not overlook the essential human aspect of HR. HR professionals possess empathy, emotional intelligence, and the ability to...
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Unleashing the Future: Why HR Is Embracing the Power of AI
A company is only as good as the people it keeps. Amid tough economic conditions, business leaders see the potential for artificial intelligence (AI) and automation to revolutionize HR and make...
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A Day in the Life: How BMC Helix Transforms ITSM
Experience is everything in today’s digital world. End users expect fast, accurate responses to their requests and questions—or they will move on to another source of information or services....
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BMC Announces Further Innovations within BMC Helix Service Management
Today is BMC Connect London, the final in a series of global events designed to bring together and empower our customers and partners to fully leverage the power of BMC for service management. We were...
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Is Your Security Incident Response Plan Your Weakest Link?
When it comes to security incident response, the saying “failure to plan is planning to fail” resonates deeply. We often get consumed with the latest tactics to prevent attacks but overlook the...
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Service Level Agreement (SLA) Examples and Template
Most service providers understand the need for service level agreements (SLAs) with their partners and customers. But creating one might feel daunting because you don’t know where to start or what to...
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Mean Time To Resolve as a Service Desk Metric
The service desk is a valuable ITSM function that ensures efficient and effective IT service delivery. A variety of metrics are available to help you better manage and achieve these goals. These...
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Tailoring Insights: Creating Personalized Dashboards for Users in a...
In a managed service provider (MSP)-centric environment, managing the diverse needs of multiple end users within a single tenant environment can be challenging. However, the benefits of personalized...
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25 ITSM Stats, Facts and Benchmarks You Should Know
As we advance through 2024, IT service management (ITSM) remains a pivotal cornerstone for organizations aiming to streamline their services and manage IT operations more effectively. With...
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